Privacy Policy

Last Updated: January 2026

Hestia Care at Home ("we," "us," "our," or "Company") operates the website hestiacareathome.co.uk. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including all associated features, applications, and services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website.

1. Information We Collect

We collect information in the following ways:

• Personal Information: When you voluntarily submit information through forms, we may collect your name, email address, phone number, and other contact details.
• IP Address: We automatically collect your Internet Protocol (IP) address when you access our website.
• Cookies: We use cookies and similar tracking technologies to recognise you and enhance your experience.
• Usage Data: We collect information about how you interact with our website, including pages visited, time spent, referral sources, and clicks.
• Device Information: We may collect information about your device, browser type, operating system, and unique device identifiers.

2. How We Use Information

We use collected information for the following purposes:

• Conducting analytics and tracking website performance
• Affiliate tracking and commission management
• Site improvement and optimisation
• Responding to your enquiries and requests
• Sending marketing communications (with your consent)
• Fraud prevention and security purposes
• Compliance with legal obligations

3. Cookie Policy

Our website uses the following types of cookies:

• Essential Cookies: Required for website functionality and security.
• Analytics Cookies: Track user behaviour and website performance (e.g., Google Analytics).
• Affiliate Cookies: Monitor referrals and track conversions to casino partners.
• Marketing Cookies: Personalise content and track advertising effectiveness.

You can control or opt-out of non-essential cookies through:

• Your browser settings (most browsers allow you to refuse cookies or alert you when they are being sent)
• Our cookie consent banner (if displayed)
• Visiting www.aboutcookies.org for more information

Please note that disabling certain cookies may limit website functionality.

4. Third-Party Links

Our website contains links to third-party casino operators and affiliate partners. We are not responsible for their privacy practices, policies, or content. These third parties may collect personal information directly from you. We strongly encourage you to review their privacy policies before providing any information or engaging with their services.

We do not control and are not liable for the privacy practices of external websites and services.

5. Your Rights

Under UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete data.
• Right to Erasure: You can request deletion of your personal data (subject to legal exceptions).
• Right to Restrict Processing: You can request limitation of how we use your data.
• Right to Data Portability: You can request your data in a portable format.
• Right to Object: You can object to processing for direct marketing or other purposes.
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at the address provided in the Contact Us section below.

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. Generally:

• Contact information is retained for the duration of our business relationship and for 3 years thereafter.
• Analytics and usage data is typically retained for up to 24 months.
• Affiliate tracking data is retained in accordance with relevant affiliate programme requirements and applicable law.
• Cookies are retained according to their individual expiration dates.

If you request data deletion, we will remove your information within 30 days, subject to legal retention obligations.

7. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about our data practices, please contact us:

Email: privacy@hestiacareathome.co.uk

We will respond to your request within 30 days, or as required by applicable law.

This Privacy Policy may be updated periodically. We encourage you to review it regularly for any changes.